Core Concepts: When Silence isn't an Option - 5 Leadership Tips for Open Communication
Knowing Self-Aware Leadership Minimalistical
Hello KSKOers
Welcome to today’s Knowing Self-Aware Leadership ‘Core Concepts’ minimalistical!
One of the most important things I learned from leading a restructure many year ago, was to communicate, communicate, communicate. And when you have nothing to say; communicate some more. Don’t leave people without any news. I mean, who really interprets no news as good news??
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Looking forward to joining you on your learning journey!
Say Something, Even If It’s Nothing At All: When leaders say nothing, people often fill in the blanks themselves. Let your team know what is going on, even if the answer is “I’ve got nothing new to tell you”. It shows openness and builds trust.
Be Seen and Be Present: Whether it is a quick hello in the corridor or showing up to a virtual team meeting, being visible matters. People want to know their leaders are present, engaged and approachable.
Keep the Conversation Going: Communication is not a one-off task. Keep people updated regularly, at the start of a change, while it is happening, and even when nothing’s happening. Ongoing updates help people feel included.
Do Not Let Rumours Take Over: The rumour mill loves silence. Step in early to clear up confusion, answer questions and make sure the story people are hearing is the right one, coming directly from you.
Reassurance Can Be Simple: A short message saying “there is no update just yet” is far better than saying nothing at all. These small check-ins help keep people calm and confident that they are not being left in the dark.
Be Honest About What You Know and Do Not Know: You do not need to have all the answers, but you do need to be open about what is happening. People appreciate honesty, even when things are still uncertain.
Make Communication Predictable: Set up regular ways to share news, such as weekly emails, team check-ins or quick bulletins. When people know when to expect updates, they are less likely to worry or make assumptions.
Keep People in the Loop on What Is Happening: Even if decisions are still being made, explain what the process looks like and where things currently stand. It helps people feel involved and understand what is going on behind the scenes.
Remember What Is at Stake for People: Behind every job is a person with responsibilities, pressures and worries. Clear, consistent communication is one of the kindest and most respectful things you can offer during change.
The Last Word
Change brings uncertainty, and uncertainty brings worry. As leaders, our role is to keep people informed, reassured and connected, especially when things feel unclear. Speak often, speak honestly and never underestimate the power of showing up. A little extra communication really does go a long way.
Nia is an expert leader who talks the talk and walks the walk. She is an academically awarded thought leader in self-aware leadership and practices self-aware leadership every single day in her role as a Director in a Children’s Charity.
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